To attract vacationers and increase revenue, the hospitality industry is installing more and more power-dependent attractions—from casino and video gaming to electronic lounges. As a result, costs associated with frequent power interruptions are on the rise.
Budget-conscious and demanding travelers are increasingly intolerant of disruptions that even minor power ﬂuctuations can cause. Often, guests will demand discounts or full ﬁnancial compensation for days they are inconvenienced by even modest service interruptions, and bad online reviews often follow. These “hidden” costs, which can amount to hundreds of dollars per room, can be as great a factor in the ﬁnancial equation as the cost of diesel fuel. The bottom line is that when amenities are operating at full power, more revenue is being earned.
You’re the general manager of a beautiful Caribbean resort, and you’re facing a brownout. Again.